Order Processing

• Orders are processed within 1–2 working days after confirmation
• Orders placed on weekends or public holidays are processed on the next working day
• You will receive an order confirmation once your order is placed

Shipping Coverage

• We currently deliver across Pakistan
• All orders are shipped through trusted courier partners to ensure safe and timely delivery

Delivery Time

• Estimated delivery time is 2–7 working days, depending on your location
• Remote or rural areas may take slightly longer
• Delivery timelines are estimates and may vary due to weather, courier delays, or unforeseen circumstances

Shipping Charges

• Shipping charges (if any) will be clearly mentioned at checkout
• Any applicable cash-on-delivery or service charges will also be displayed before order confirmation

Order Tracking

• Once your order is shipped, tracking details will be shared via SMS or WhatsApp
• You can use the tracking number to monitor your delivery status

Failed or Delayed Deliveries

• If a delivery attempt fails due to incorrect address, unreachable phone number, or customer unavailability, re-delivery may be scheduled
• Delays caused by courier companies are beyond our direct control, but we will fully support you in tracking and resolving the issue

Damaged or Missing Items

If you receive:

• A damaged package
• A leaked bottle
• Missing or incorrect items

Please contact us within 48 hours of delivery with photos or videos.
We will take full responsibility and resolve the issue through replacement, exchange, or refund, as per your preference.

Customer Service Policy

Our customer support team is here to assist you with:

• Order inquiries
• Shipping concerns
• Product guidance
• Returns & refunds support

We aim to respond to all queries within 24–48 hours on working days.

Service Limitations

BroCode is not responsible for delays caused by:

• Natural disasters
• Courier strikes or system issues
• Incorrect customer-provided information

However, we will always try our best to support and guide you in such situations.

Policy Updates

BroCode reserves the right to update this Shipping & Service Policy at any time. Any changes will be reflected on this page.

Contact Us

For any shipping or service-related questions, reach out to us:

📧 Email: brocodeco.com@gmail.com

📞 WhatsApp: +92 328 9840350

At BroCode, we believe good service is part of self-respect.

Respect the process.
Respect Yourself.